Shipping policy

• Processing Time —
Orders are processed within 1–3 business days. You will receive a confirmation email once your order has been shipped.
• Shipping Times —
Standard shipping typically takes 7–15 business days, depending on your location. Delivery times may vary due to carrier delays, customs processing, or high‑volume periods.
• Shipping Confirmation —
Once your order ships, you will receive an email with a tracking number. Tracking updates may take 24–48 hours to appear.
• Incorrect Address —
Customers are responsible for providing the correct shipping address. If an incorrect address is entered, we cannot guarantee delivery or offer refunds for lost packages.
• Lost or Stolen Packages —
SunGlowStudio is not responsible for packages marked as delivered by the carrier. For missing packages, please contact the carrier directly.
• Customs & Import Fees —
International orders may be subject to customs fees or taxes. These charges are the customer’s responsibility.
• Order Changes —
Orders can be modified or canceled within 12 hours of purchase. After this window, the order may already be in processing or transit.
• Shipping Delays —
We are not responsible for delays caused by weather, customs, carrier issues, or circumstances outside our control.
• Contact Information —
For shipping questions, contact us at SunGlowstudio12@gmail.com and our support team will respond within 24 hours.